Solar Lights - Troubleshooting

Having Problems with your Solar Lights?

Here is a check list to help you fix them. Don't forget - most solar lights have an on and off switch - it's underneath the "head" - make certain it is turned on- you can check if they work by going into a dark closet or just simply cover the solar cell- as long as they are charged up.

1. Loose batteries -All solar garden lights and solar outdoor lights have batteries. Sometimes the batteries come loose in shipping- and no contact is being made or they may have some condensation. This is real simple to fix.

To check this, hold the light upside down with the top of the light held firmly in the palm of one hand. With the other hand, hold the clear plastic cover that surrounds the bulb, push down firmly and twist to either left or right. This will allow the body of the light to separate from the top exposing the batteries. Be very careful not to damage the circuit board or wiring. (Do not pull all the way apart or you risk breaking the wiring) - You will see the batteries and you can take them out and wipe them clean etc.

If the batteries have become dislodged, simply push them firmly back into position and fit the light back together (wipe them clean first).

2. Batteries are not charged - We warehouse all of our solar lights so there is a slight chance that the batteries could drain while they are waiting to be shipped. If this happens to you, please switch the light to the OFF position (if it has one) and charge up to 48 hours to fully activate the rechargeable batteries.

3. Corrosion in your Solar Lights - there are some instances where dampness causes corrosion on the battery terminals and/or the batteries. This can be fixed by removing the body of the light as per the instructions above (See step 1). Remove the batteries from the holder, then clean the terminals at each end of the battery holder using sand paper or a small knife. Carefully remove any corrosion. Do the same to each end of the batteries. Reassemble the light.

4. Flat batteries or faulty solar panel - At times it is difficult to determine whether or not the batteries are holding their charge, or if it’s the solar charger that is not working. In most cases it’s a battery problem. Again, remove the body of the light as per the instructions above (See step 1). To test the batteries, replace one rechargeable with one normal AA/AAA battery and test the light by covering the solar cell. Do the same with the other rechargeable battery. If one test works and the other fails, then the rechargeable battery has failed. If this is the case please contact us here and we will send out a replacement battery. Please remember that you must only use rechargeable batteries in your solar garden lights- you only test the lights with normal batteries in order to see if your rechargeable batteries are dead. The rechargeable batteries included with your light should last 1 1/2 to 2 years. These can be easily replaced with new rechargeable batteries- We carry rechargeable batteries, but most hardware shops will have them as well. Try to use latest models of rechargeable batteries. Your solar garden lights should last easily through 2-3 battery changes.

4. If these tests fail, the solar garden light will require servicing, so please contact us here and we will make arrangements to have the light returned for repair.